Jigsaw Travel

Awarding winning Corporate Travel Agents delivering solutions tailored to you.

Our Expertise

Time is Money

How often do you feel that there simply are not enough hours in the day?  Let us take the strain.  Online search engines are great but can often throw you up options with long layover or multiple connections.

Cost, Choice and Convenience

Or as we call them “the 3 C’s” we consider all elements of what matters to you so promise to deliver a choice of options convenient to your schedule at a price that suits.

Speed and Efficiency

With us there is absolutely no margin for error.  Every transaction is checked then doubled checked.  It’s all about getting the balance right to make sure we deliver you the most comprehensive travel service.

Making it Easy

Arranging travel needs the human touch.  So sit back, relax and let us piece together your itinerary.  Our friendly experienced team will work with you to make sure everything is explained fully and we are always at the end of the phone whenever you need us.

Real People, Real Experience

Top people are changing their relationships with their suppliers.  We recognise that customers don’t like touch tone telephone menus or call centre culture.  Our small team will build an affiliation you can trust.

Internet Prices

We offer a personal travel management service at internet prices. We are small enough to offer personal service but big enough to negotiate the best deals. Price is important, we will work with you to ensure that you get the maximum from your travel budget.

Business Travel

Personalised Travel Management at an Internet Price
We’ve enjoyed 18 years of looking after the complex travel requirements for some of the most successful businesses and entrepreneurs across the UK. Our expertise is tailor-making your travel taking into account your preferences, whilst making sure you get the most from your business travel budget. We are experts in all aspects of corporate travel and can help you with everything from tracing lost baggage to accumulating airmiles and frequent flyer points.

Competition is good so why not benchmark our costs and service against your current supplier or indeed against your favourite online booking portal – we relish a challenge and are confident we can impress.


We offer a full spectrum of services including;

  • Worldwide Flights
  • Accommodation
  • Car Hire
  • Trains
  • Conferencing & Events in the UK & Overseas
  • Ferry’s
  • Chauffeur Cars
  • Transfers
  • Lounge Pass
  • Private Jet Hire
  • Attraction Tickets
  • Airport Parking
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If you are an existing client of Jigsaw Travel and would like to provide us with or update your information and travel preference you can do so by clicking on the ‘Business Profile’ button. You can alternatively provide this information by calling us on 01698 283115 or emailing us at Sales@jigsawtravel.co.uk

Testimonials

Ivor Tiefenbrun

Chairman, Linn Products

Lindsay Terris

Sales Director, Blue Sky

Gavin Scott

Owner, Loaf Training

 

I have used the services of Lesley Millar and her fantastic team at Jigsaw Travel for over 17 years for both corporate and personal travel. Lesley has an attention to detail that matches my high expectations when arranging travel, and over the years has provided excellent service as well as competitive prices and most importantly Lesley and her team are always available to take my call and chat through my travel requirements. Particularly when it comes to my personal holidays. Over the years Jigsaw Travel have helped me plan and book my annual overseas business conference and each one has been a fabulous success and with much of that success based on the behind the scenes planning carried out by Jigsaw Travel. My personal holidays have been an amazing experience over the years and all planned and booked by Lesley following a chat each time about where my wife & I would like to travel that year. Great flights, good seats on the flight, fabulous hotels and amazing excursions. All that means I return to Jigsaw again and again for help, advice and travel services from a simple one way flight to London on business, a conference for 200 people or a round the world adventure for that special birthday!

Ian Fergusson Travel Enthusiast

Ian Fergusson
Managing Partner at Shepherd Direct Group
 
Jonathan Golby

Due to the nature of our business global travel is a necessity for many at Peak. Our partnership with Jigsaw Travel has been vital in our successful travel planning. What has made the real difference for us is the personal service, sadly lacking with many operators and agents these days. The whole team at Jigsaw work extremely hard to deliver comprehensive travel options while always looking for the most cost effective solution. Personally they have assisted me on many occasions at short notice while on alien time-zones. That is a service I value enormously.

Global Sales and Marketing Director at Peak Scientific
 
Henry Reid

My Big Adventure was to sail from Scotland to the Caribbean & beyond. With the help of Lesley & her team at Jigsaw Travel the potential logistical nightmare of planning the various stages & organising the multitude of crew flights & accommodation required was made really easy. I really appreciate the highly efficient & friendly service I have received over the years & I have been happy to introduce many of my friends & family to the quality service offered by Jigsaw Travel.

Owner Scotia Independent Financial Services
 
Claire Haycock

Efficient, quick to respond and always provides a consistent experience!

I have had the pleasure of working with Jigsaw for the last 7 years. They organise all of my business trips in the U.K. and overseas. I would have no hesitation in recommending them to anyone. Friendly, helpful and on the ball. Everything you desire to make your business travel effortless and stress free!

Glue Planet
 
Miles Jowett

I have had the pleasure of using Jigsaw Travel for more years than I care to remember, (it must be about 10 years). There are several things for me, that make Jigsaw Travel a superior supplier to all of their competition.  The first thing, is their industry knowledge and experience. I have never asked a question, or asked for advice, that somebody in the company has not been an expert. This has meant, that I have been able to give, not only all of my business requirements (both in the UK and Worldwide), but I have also booked my family holidays and personal travel through them. Secondly, they have always taken the pressure of travel away from me. They always tie up all the loose ends and ask me the questions, I have forgotten to ask. I feel that I can always leave my requirements with them and they come up with not just a solution, but one that suites me. They show great understanding for their clients, which I believe is extremely important and in my experience, unique.  Effective communication is also a value that Jigsaw practice. I am always kept informed of what they are doing and when they will do it by. They also keep their promises and timescales, which I believe so many travel companies offer, but so often, fail to deliver.  So, a superior supplier with expertise in all areas. A team who take accountability and responsibility for their customers. Solutions that suite the customer requirements as well as tick the box. Passionate individuals who always do what they say, when they say they’d do it.  Finally, they are real people, who are enjoyable to talk to as people, as well as travel providers. I have and will continue to, recommend Jigsaw Travel to any business that wants a highly effective and efficient service. On top of that, I recommend them for their appetite for customer empathy and exceeding all expectations. 

You should try them, you don’t know what you are missing!

Director Touché Training
 
John Herbert

Jigsaw Travel offer a Service which is second to none.

Knowledgeable Professional Staff who fully understand our requirements.

Due to the nature of our business we regularly use the Out of Hours Service, never to much trouble one phone call any time of day and l know all of our arrangements are sorted.

Highly Recommend Jigsaw to any other company.

Thank You for your continued First Class Support.

MPI Aviation

Meet the Team

Our Achievments

Leisure Travel

Holidays Tailor Made To Your Every Need

If you are anything like the team here at a Jigsaw you will enjoy the work hard/play hard lifestyle. We know just how important your precious vacation time with family and friends is which is why we make sure your holidays are memorable for all the right reasons.

We’ve won awards for our corporate travel business and we are passionate to apply the same expertise, attention to detail, innovation and care when helping you organise a well-deserved break.

Pick up the phone, drop us an email or complete the online enquiry form below and we’ll give you lots of ideas to piece together a fantastic trip just for you.


Please below what we can offer:

  • Luxury & Bespoke Holidays
  • Europe & Worldwide
  • City Breaks
  • Multi-Centre
  • Group Holidays
  • Golf Trips
  • Cruises
  • Tours & Safaris
  • Cruise & Stay
  • Rail Breaks
  • UK Trips including Cottages & Lodge Cabins
  • Sole Travellers
  • Long Stay Holidays
  • Airport Lounges, Parking & Hotel Stays
Luxury tropical swimming pool

If you would like to get a quote for a holiday, please click the ‘Request a Quote’ button and be will be more than happy to assist you. You can alternatively provide this information by calling us on 01698 283115 or emailing us at Sales@jigsawtravel.co.uk

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Contact Us

Contact Info

Book with Confidence. Members of ABTA.


Opening Hours:
Monday – Friday: 09.00 – 17.30
Saturday – Sunday: Closed


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Make an Enquiry

Jigsaw Travel sells travel services on behalf of Hays Travel Limited and benefits from Hays Travel’s membership of ABTA with membership number K9589. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

Registered address: 25 Vine Place, Sunderland, SR1 3NA
Country Of registration: Great Britain

Registered Company Number: 1990682

ATOL

“Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate”
Jigsaw Travel are accredited body member of Hays Travel, ATOL 5534

ABTA

We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. Many of the travel arrangements that we sell are protected in case of the financial failure of the travel company. Please ask us about the protection that applies to your booking. Jigsaw travel is a trade name of Hays Travel Ltd who are registered in England and Wales/ Scotland with registered number 1990682 and Vat No.GB193167195. Registered Head Office: Hays Travel Ltd,25 Vine Place, Sunderland, Tyne & Wear, SR1 3NE. Hays Travel are members of ABTA. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist when things don’t go according to plan.

We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For more information on ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ, Tel 020 3117 0581 www.abta.com

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Booking Terms and Conditions

These Booking Conditions, together with any other written information were brought to your attention before we confirmed your booking, apply to your booking with Jigsaw Travel, Philips Complex, Wellhall Road, Hamilton ML3 9BZ. Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.  If you have any further questions after reading these Booking Conditions then please contact our customer services team who will be happy to help you.

We are an Accredited Body Member of Hays Travel Limited, ATOL 5534. This means that Hays Travel allow us to trade under their ATOL in accordance with the terms of Accredited Body membership.

We sell travel services on behalf of Hays Travel and benefit from Hays Travel’s membership of ABTA with membership number K9589.

We act only as an agent. When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. Our obligations to you may vary depending upon which arrangements you book with us, and we set them out clearly below.

Booking

By making a booking, you agree on behalf of all persons detailed on the booking that you have read these Booking Conditions and agree to be bound by them; you consent to our use of information in accordance with our Privacy Policy; and you are over 18 years of age.

When you make your booking you must pay the relevant deposit as specified at the time of booking. If you believe that any details on the booking summary (or any other document) are wrong you must advise us immediately as it may not b possible to make changes later, you may incur charges to make changes and it may harm your rights if we are not notified of any inaccuracies in any document immediately.

Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. We will not make any charge for changes to documents, but you will have to pay any charges made by suppliers. Please ensure that the names given are the same as in the relevant passport.

Payment

You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their terms and conditions.  Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned.

We do not make any charges for payments by debit card. Payments by credit cards are subject to a 2% handling fee.

Your contract

When making your booking we will arrange for you to enter into a contract with the supplier(s) (tour operator/airline or other supplier) named on your booking summary. As an agent we accept no responsibility for the acts or omissions of the supplier or for the services provided by the supplier. The supplier’s terms and conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. Please ask us for copies of these if you do not have them.

Cancellation and Amendment

Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their terms and conditions (which may be 100% of the cost of the travel arrangements). We may collect this on their behalf and you also must pay us any applicable administration charges.

Changes or Cancellations by the Supplier

We will inform you of any changes or cancellations as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.

Our Service Charges

In certain circumstances we apply service charges which will be shown on your booking confirmation as follows:

Credit card fees (see Payment section above)

“Administration Fee for Supplier Failure Cover” (see Your Financial Protection section below)

“Flight Plus” (see Flight-Plus section below)

“Service Charge” – a charge for the booking agency services we provide to you.

Please note that the term Service Charge does not refer to us putting together a holiday package, it is our standard charge for the service of acting as booking agent.

Our responsibility for your booking

Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

Complaints

The contract for your arrangements is between you and the supplier and any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.

If you wish to complain when you return home, write to the supplier as set out in your booking confirmation. We will of course assist you with this if you wish – please contact Customer Services. If the matter cannot be resolved and it involves us or another ABTA member then it can be referred to the arbitration scheme arranged by ABTA, details of which are set out in these Booking Conditions.

Your Financial Protection

Many of the travel arrangements that we sell are protected in the case of the financial failure of the travel company. Please ask us about the protection that applies to your booking.

We provide security for Flight-Plus bookings by way of an ATOL (number 5534) administered by the Civil Aviation Authority (see section below on Flight-Plus Bookings).

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

Please note that ATOL protection is not available for flights with low-cost carriers or where your payment is made direct to airlines unless they are part of a Flight-Plus (see below). Where necessary, we will add supplier failure insurance to your booking automatically. This protects you by insuring us against the costs of refunding or replacing your booking if a supplier fails. If applicable we will charge an administration fee for supplier failure cover which will be shown on your booking confirmation.

Flight-Plus bookings

Booking a Flight-Plus provides you with ATOL protection under ATOL number 5534 in the event of supplier insolvency, but we are still acting as agent for the individual suppliers and a Flight-Plus booking does not constitute a Package.

A Flight-Plus is where you purchase through us, at the same time or within a day of each other, a flight plus overseas accommodation and/or car hire from separate suppliers (i.e. not a package holiday). When you make a Flight-Plus booking through we will give you an ATOL Certificate showing what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. On all Flight-Plus holiday arrangements, your money is ATOL protected meaning that you will be able to continue with your holiday or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of your service providers. Please note however that we have no liability beyond that for insolvency as set out in the ATOL scheme, because we act as agent of the suppliers.

An ATOL Protection Contribution of £2.50 per passenger is payable to the CAA on Flight-Plus bookings and this will be reflected on your booking summary as a charge for “Flight Plus”.

For more details as to when a Flight-Plus exists and the protection provided under the ATOL scheme please see www.caa.co.uk.

In respect of Flight-Plus bookings, we are obliged to tell you:

  • We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
  • If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

ABTA

We sell travel services on behalf of Hays Travel Limited and benefit from Hays Travel’s membership of ABTA with membership number K9589.

ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct.

We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

Arbitration can be used to settle alleged breaches of contract and/or negligence between consumers and ABTA Members. If your claim includes an element of minor illness or personal injury then this can also be considered by the arbitrator, but is limited to £1,500 per person.

ABTA’s Arbitration Scheme has helped consumers for more than 40 years. The scheme allows consumers to resolve disputes without going to court; it is speedier, less formal and costs less than instructing solicitors.

 

Special Requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier but we do not guarantee that they will be met and we will have no liability to you if they are not.

 

Insurance

Adequate travel insurance is a condition of your contract with either us or the supplier in question, as applicable. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available.

 

Accommodation Ratings and Standards

Accommodation ratings are displayed as provided by the supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied.

Safety standards in some countries may differ from those applicable in the United Kingdom We strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information.

 

Room Allocation

After registration, on arrival at your accommodation, you will be allocated a room. It is your responsibility to verify the check-in and check-out times directly with your accommodation supplier. Please note that any local taxes and expenses will be payable to your accommodation supplier in resort on check-out.

 

Building Work

From time to time, renovation or refurbishment and its associated noise are unavoidable at a hotel. If we are notified of such works we will inform you before you make your booking or within a reasonable time of us being notified.

 

Elderly/Disabled Clients

We are able to make enquiries of the supplier about the suitability of arrangements for you and provide replies prior to booking. You must make all requests before a booking is confirmed.

 

Delivery of Documents

All documents (e.g. invoices/tickets/Insurance policies) will be sent to you by post or email. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence.  You must pay any charges made by suppliers if tickets or other documents need to be reissued.

 

Passports, Visas and Health

We can provide general information about the passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details.

We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

Up-to-date travel advice can be obtained from the Foreign and Commonwealth Office website.

 

Final Travel Arrangements

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

 

Force Majeure

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and all similar events outside our control or the control of the supplier concerned.

 

Conditions of Suppliers

Many of the services which make up your holiday are provided by independent suppliers.  Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions.  Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

 

Behaviour

Please be aware that the terms and conditions of the supplier will normally state that your stay can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the accommodation in resort. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct.

 

Data Protection and Privacy

The information that you provide to us in making your booking will be passed on to Hays Travel and to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other serious crime. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking.  In making this booking, you consent to this information being passed on to the relevant persons.

We and Hays Travel would also like to store and use your personal data for future marketing purposes. If you do not wish to receive future marketing material, please notify us in writing.

 

Law and Jurisdiction

These terms of business are governed by English law and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

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